Transporting of passengers with disabilities must be carried out in compliance with the licence requirements and regulations of the relevant state/territory roads and traffic authority.

Work is performed with limited or minimum supervision, and with limited accountability and responsibility for self and others in achieving the prescribed outcomes. It involves the application of routine vehicle driving principles and procedures to maintain the safety and operation of a commercial vehicle conveying persons with disabilities across a variety of driving contexts.

ELEMENT

PERFORMANCE CRITERIA

1Carry out pre-operational checks on vehicles

1.1 The pre-operational checks for the vehicle and its associated ancillary equipment are carried out in accordance with manufacturers requirements, government regulations and workplace policies and procedures

1.2 All faults and defects identified during checks are repaired or reported in accordance with workplace procedures

2Drive a vehicle used by passengers with disabilities

2.1 Passengers are assisted in a courteous manner, sensitive to the disability

2.2 Passengers are assisted to use restraints, and the ancillary equipment which accompanies them, where appropriate

2.3 Ongoing support is provided to the passenger to maximise their travelling comfort

2.4 Ancillary equipment is stowed safely in vehicle following relevant regulations, where appropriate

2.5 The vehicle is manoeuvred in accordance with the regulations for the class of vehicle involved

2.6 The vehicle is manoeuvred with due consideration to any required precautions related to the disability of the passengers or relevant government regulations pertaining to the special load

2.7 Signs or indicators are fixed to the vehicle if required

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant road rules, regulations and licence requirements of the relevant state/territory road traffic authority

Relevant OH&S and environmental procedures and regulations

Relevant anti-discrimination legislation

Duty of care responsibilities when driving vehicles used by passengers with disabilities

Vehicle and ancillary equipment controls, instruments and indicators and their use

Vehicle handling procedures and procedures for operating ancillary equipment

Techniques for driving vehicles used by passengers with disabilities

Pre-operational checks carried out on vehicle and ancillary equipment and related action

Driving hazards and related defensive driving techniques

Factors which may cause traffic delays and diversions and related action that can e taken by a driver

Workplace driving and operational instructions

Required skills:

Communicate effectively with others when transporting passengers with disabilities

Read and interpret instructions, procedures, information and signs relevant to the transporting of passengers with disabilities

Interpret and follow operational instructions and prioritise work

Interact with passengers with disabilities

Complete documentation related to the transporting of passengers with disabilities

Operate electronic communication equipment to required protocol

Work collaboratively with others when transporting passengers with disabilities

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when transporting passengers with disabilities in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unplanned events

Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Type of vehicle includes:

cars and vehicles designed to transport passengers with disabilities

Transporting of passengers may be carried out in typical road transport situations, including:

operations conducted at day or night

typical weather conditions

on the open road

on a private road

while at a depot, base or warehouse

while at a client's workplace or worksite

Vehicle handling procedures may include:

starting a vehicle

steering and manoeuvring a vehicle

accelerating and braking

positioning and stopping a vehicle

reversing a vehicle

operating the controls, instruments and indicators of the vehicle and ancillary equipment

using defensive driving techniques

managing engine performance

Driving hazards may include (examples only):

wet and iced roads

oil on road

animals and objects on road

fire in vehicle

leaking fuel

faulty brakes

parked vehicles on the road

faulty steering mechanism on vehicle

pedestrians crossing the road

flooded sections of road

windy sections of road

foggy conditions

Pre-operational checks may include:

visual check of vehicle and ancillary equipment

checking and topping up of fluid levels

checks of tyre pressures

checks of operation of vehicle lights and indicators

checks of brakes

Minor routine repairs may include:

replacement of blown globes in vehicle lights

replacement of broken fan belt

replacement of blown fuse

replacement of door mirrors

repairs to rear tail-light lens

changing of tyres

repair of tyre punctures

replacement of broken coolant hose

Factors that can cause traffic delays and diversions may include (examples only):

traffic accidents

flooded sections of road

road damage

bridge/tunnel damage

road works

building construction

emergency situations such as bushfires, building fires, etc

road closures for special events such as marches, parades, sporting events, etc

holiday traffic

road closures for utility works such as electricity, water, sewerage, telecommunications, gas, etc.

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Documentation/records may include:

state/territory driving licence requirements

state/territory road rules

workplace instructions and procedures for the transport of passengers with disabilities

manufacturers instructions, specifications and recommended operating procedures for both vehicle and ancillary equipment, including pre-operational checks

emergency procedures

vehicle log book or record book (where required)

Applicable procedures and codes may include:

relevant state/territory roads and traffic authority driving regulations and licence requirements pertaining to the class of vehicle

relevant state/territory road rules

relevant state/territory OH&S legislation

relevant anti-discrimination legislation

relevant state/territory environmental protection legislation

This unit contains employability skills.